FAQs

How Long Does An Order Take To Arrive?

All orders are shipped with DAO. Orders within Denmark are typically delivered within 2-4 days if the item is in stock. For pre-orders, delivery times range from 2-4 weeks, depending on the product. Shipping times are always listed in each product’s description.

How can I return or exchange for a different size?

We offer returnlabels for all our customers for a small amount, if you need to exchange a product to something else '

contact at: doreehyldal@gmail.com

complaints 

If you receive a damaged, defective, or incorrect item, please contact us immediately at doreehyldal@gmail.com with details and photos of the issue. We will evaluate the issue and contact you with a solution. Please note that we are not responsible for any damage resulting from improper washing or care of our products. Always follow the care instructions provided to maintain the quality and longevity of your purchase.

My package hasn't arrived?

Remember to always check the tracking number provided when your order is sent. Within Denmark from when the order is shipped the package should arrive within 1-3 days. If it has not arrived within that time period, please contact our shipping company dao.

If the package stands "delivered" but you have not received it please contact our shipping company dao.

If you do not get a solution to your problem, by contacting them please contact us at: doreehyldal@gmail.com and we will help you solve the problem.

How do i track my order?

For preorders: please allow up to 5 weeks before tracking is provided.

For normal orders: please allow 1-3 days.